{"id":3637,"date":"2025-11-16T17:11:58","date_gmt":"2025-11-16T16:11:58","guid":{"rendered":"https:\/\/online-ems-training.de\/faqs-frequently-asked-questions\/"},"modified":"2026-08-25T00:11:20","modified_gmt":"2026-08-24T22:11:20","slug":"faqs-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/online-ems-training.de\/en\/faqs-frequently-asked-questions\/","title":{"rendered":"FAQs – Frequently asked questions"},"content":{"rendered":"
\n

<\/p>\n

\nWhat exactly does Online EMS Training offer?<\/summary>\n

\n We specialize in repairs and service for EMS devices, EMS vests, and EMS electrodes<\/strong>.
\n In addition ,<\/strong> we offer EMS electrode systems, vests, pants, arm and leg straps<\/strong>,
\n accessories, and selected technical literature on EMS.
\n Our customers are primarily EMS studios, personal trainers, and private users of professional EMS systems.\n <\/p>\n<\/details>\n

<\/p>\n

\nDo you only repair electrodes or also complete EMS devices?<\/summary>\n

\n We repair both EMS electrode systems<\/strong> \u2014such as vests, pants, and arm and leg straps
\n \u2014as well as EMS devices and accessories<\/strong>.
\n Typical damage includes, for example, cables, connectors, plugs, zippers,
\n straps, electrode areas, or pulse transmission.\n <\/p>\n<\/details>\n

<\/p>\n

\nWhich EMS systems can you repair?<\/summary>\n

\n We repair a wide variety of EMS devices and electrode systems<\/strong>.
\n The key factors are the system\u2019s technical design and the specific defect.
\n If you\u2019re not sure whether we can repair your equipment, you can send us a photo
\n and a brief description of the problem. We\u2019ll then check whether a repair is possible.\n <\/p>\n<\/details>\n

<\/p>\n

\nHow does a repair work?<\/summary>\n

\n 1. Submission:<\/strong> Send us the defective item or use our online troubleshooting tool.
2. Inspection:<\/strong> We inspect the item and identify the problem.
3. Cost Estimate:<\/strong> If you\u2019d like, we\u2019ll provide a cost estimate before proceeding with the repair.
4. Repair:<\/strong> Once you approve the estimate, we\u2019ll carry out the repair.
5. Return Shipping:<\/strong> We\u2019ll then ship the repaired item back to you.
6. Invoice:<\/strong> You\u2019ll receive the invoice via email.\n <\/p>\n<\/details>\n

<\/p>\n

\nHow much does it cost to repair my EMS electrodes?<\/summary>\n

\n For many common issues, we charge fixed standard prices<\/strong>.
\n These include, for example, damage to cables, connectors, zippers, or straps.
\n For more complex damage, the price is based on the actual repair effort
\n and the replacement parts needed.\n <\/p>\n<\/details>\n

<\/p>\n

\nHow long does a repair take?<\/summary>\n

\n Processing time depends on the damage and our current repair workload.
\n Many repairs can be inspected and completed within a few business days after we receive the item<\/strong>.<\/p>\n

If your case is particularly urgent, you can contact us in advance.\n <\/p>\n<\/details>\n

<\/p>\n

\nDo I have to find the error myself before submitting the assignment?<\/summary>\n

\n No. A detailed error diagnosis is not required before sending the item in.
\n A brief description of the problem helps us with our inspection.
\n Typical examples include:
\n Arms without pulse, back without pulse, loose connection, damaged cable,
\n individual electrode areas not functioning, or the device not operating reliably.<\/strong>
\n We will handle the actual fault diagnosis.\n <\/p>\n<\/details>\n

<\/p>\n

\nHow do I send in my electrodes or my EMS device?<\/summary>\n

\n You can send the item directly to us, securely packaged.
\n If possible, please include a brief description of the problem and your contact information.
\n Alternatively, you can use our
\n online troubleshooting tool<\/a>
\n in advance.
\n After the repair, we will return the item to the address of your choice.\n <\/p>\n<\/details>\n

<\/p>\n

\nDo you also offer cost estimates?<\/summary>\n

\n Yes. If you’d like a cost estimate<\/strong> before we begin repairs,
\n we’ll first assess the damage and let you know the estimated repair costs.
\n Once you approve the estimate, we’ll proceed with the repair.
\n If you do not approve the cost estimate, we’ll return the item to you.\n <\/p>\n<\/details>\n

<\/p>\n

\nAre your electrode systems compatible with my EMS device?<\/summary>\n

\n Compatibility depends in particular on the connector used,
\n the pin assignment, and the specific EMS system.
\n That is why we recommend performing a quick compatibility check<\/strong> before placing an order.
\n The easiest way to do this is to send us a photo of the connector or the technical specifications of your device.\n <\/p>\n<\/details>\n

<\/p>\n

\nHow do I find the right size vest and trousers?<\/summary>\n

\n You’ll find sizing information<\/strong> on the respective product pages.
\n If you’re between sizes or unsure, you can send us your measurements.
\n We’ll help you choose the right size.\n <\/p>\n<\/details>\n

<\/p>\n

\nCan I wash EMS electrodes?<\/summary>\n

\n That depends on the specific electrode system.
\n Therefore, always follow the care instructions for the specific product.
\n For washable textile electrode systems, only suitable wash cycles
\n and mild detergents should be used.
\n Harsh detergents, high temperatures, and dryers can put unnecessary strain on materials,
\n wiring, and electrodes.\n <\/p>\n<\/details>\n

<\/p>\n

\nWho is your service intended for\u2014only studios, or also private customers?<\/summary>\n

\n Our offerings are primarily aimed at EMS studios, personal trainers
\n, and other commercial EMS users<\/strong>.
\n However, we also supply and support private users of professional EMS systems.\n <\/p>\n<\/details>\n

<\/p>\n

\nWhich countries do you deliver to?<\/summary>\n

\n We ship within Germany<\/strong> and to numerous other countries.
\n In addition to customers within the European Union, we also have customers
\n in Pakistan and Chile<\/strong>, for example.
\n For shipments to other countries, the shipping method and shipping costs can be arranged in advance.\n <\/p>\n<\/details>\n

<\/p>\n

\nIs there a warranty on repairs and products?<\/summary>\n

\n Our products and repairs are subject to the applicable
\n statutory warranty provisions<\/strong>.
\n If you experience any issues after a repair, please contact us at
\n so we can review your specific case.\n <\/p>\n<\/details>\n

<\/p>\n

\nDo you offer advice on electrodes, accessories, and solutions for EMS studios?<\/summary>\n

\n Yes. Among other things, we provide consulting services on the selection of
\n EMS electrode systems, vests and belts, additional electrodes,
\n connection solutions, as well as replacement and repair parts<\/strong>.
\n In doing so, we take into account the existing equipment and the specific intended use.\n <\/p>\n<\/details>\n

<\/p>\n

\nWhere can I find more technical information about EMS?<\/summary>\n

\n In our store and on our website, you\u2019ll find more information about
\n EMS electrodes, accessories, repairs, and selected specialized literature on EMS training<\/strong>.\n <\/p>\n<\/details>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

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