Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day,
- In the case of a purchase contract: on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
- In the event of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately: on which you or a third party named by you, who is not the carrier, have or has taken possession of the last goods.
- In the event of a contract for the delivery of goods in several partial consignments or pieces: on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.
- In the case of a contract for the regular delivery of goods over a fixed period of time: on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.
If several alternatives coincide, the last point in time is decisive.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached cancellation form for this purpose, but it still needs to be filled in with details about the order in question.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to MAXSPEED UG (haftungsbeschränkt), Storkower Str. 115a, 10407 Berlin, info@max-speed.de us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
Please note that electrodes, vests and items shown for performing EMS training are hygiene items. These items are not suitable for return if they have been in use, for reasons of health protection and/or hygiene. Thus, a revocation of these articles is excluded in case of application.
End of the cancellation policy
Customer service
You can reach our customer service at the following times at:
MAXSPEED UG (limited liability)
Fürstenwalder Damm 482
12587 Berlin
Tel.: +49 30 65 48 95 22
E-mail: info@max-speed.de
Website: www.max-speed.de
You can reach us:
Monday – Thursday 10-16:30
Friday from 10-14.
