1. Controller
EuP Entwicklung und Produktion UG (haftungsbeschränkt)
Bölschestr. 72
12587 Berlin
Represented by: Marcin Majchrzak
Phone: +49 30 65 48 92 76
E-mail: info@entwicklung-produktion.de
2. Hosting and server log files
This website is hosted by Host Europe GmbH, Hansestraße 111, 51149 Köln. When the website is accessed, data is processed in server log files for technical reasons: IP address, date and time of access, page accessed, referrer URL, browser type and operating system. The processing serves to deliver the website and to ensure the security and stability of its operation. The legal basis is Art. 6(1)(f) GDPR. The log files are stored only for as long as is necessary for these purposes. A data processing agreement pursuant to Art. 28 GDPR has been concluded with the hosting provider.
3. Website security
To protect against attacks, we use Wordfence of Defiant Inc., 1700 Westlake Ave N Ste 200, Seattle, WA 98109, USA. In doing so, the IP address, browser identifier, address accessed and login attempts are processed, and IP addresses are checked against Defiant’s block lists. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest is the security of the website. The transfer to the USA is based on the standard contractual clauses of the EU Commission (Art. 46(2)(c) GDPR).
4. Cookies and consent management
We set technically necessary cookies for the shopping basket and the ordering process, for the selected language and to store your cookie selection. The legal basis is § 25(2) no. 2 TDDDG in conjunction with Art. 6(1)(b) and (f) GDPR.
We use services that require consent only if you have given your consent via our cookie banner (§ 25(1) TDDDG, Art. 6(1)(a) GDPR). You can withdraw or change your consent at any time with effect for the future via the cookie settings. To manage consents, we use Real Cookie Banner of devowl.io GmbH, Tübingen; the records of consent are stored on our server. The legal basis for this is Art. 6(1)(c) GDPR in conjunction with Art. 7(1) GDPR.
We do not use advertising services.
5. Google Analytics
With your consent, we use Google Analytics 4 of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies and similar technologies to collect information about the use of the website, in particular pages accessed, length of visit, origin of the visit, browser and device information and approximate location. IP addresses are not stored by Google Analytics 4. The analysis serves to improve our offering. Data may be transferred to Google LLC in the USA; the transfer is based on the adequacy decision of the EU Commission on the EU-US Data Privacy Framework. The legal basis is your consent (Art. 6(1)(a) GDPR, § 25(1) TDDDG). Google Analytics is not loaded without consent. The data is deleted after expiry of the retention period set in Google Analytics. You can withdraw your consent at any time via the cookie settings.
6. Contacting us and contact forms
If you contact us by e-mail, telephone or via a contact form, we process the information you provide in order to handle your enquiry. The legal basis is Art. 6(1)(b) GDPR insofar as the enquiry relates to a contract, and otherwise Art. 6(1)(f) GDPR. The data is deleted as soon as the enquiry has been dealt with conclusively and no retention obligations exist.
7. Protection against misuse
For login, registration, password reset, comments and the ordering process, we use Google reCAPTCHA of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. reCAPTCHA uses the IP address, browser and device information and user behaviour on the page to check whether an input originates from a human. Data may be transferred to Google LLC in the USA; the transfer is based on the adequacy decision of the EU Commission on the EU-US Data Privacy Framework. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest is protecting the website against abusive and automated access.
We check comments for spam using Akismet of Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. In doing so, the comment, name, e-mail address, IP address and browser identifier are transmitted to Akismet. The transfer to the USA is based on the adequacy decision of the EU Commission on the EU-US Data Privacy Framework. The legal basis is Art. 6(1)(f) GDPR.
8. Orders in the online shop
For orders, we process the company name, name of the contact person, billing and delivery address, e-mail address, telephone number, VAT identification number or proof of business registration, and order and payment data. The processing serves to verify entrepreneur status, to conclude the contract, and for delivery and invoicing. The legal basis is Art. 6(1)(b) and (c) GDPR. To verify the VAT identification number, we use the confirmation services of the tax authorities.
9. Repair orders
For repair and collection orders placed via the repair form, we process the company name or name, e-mail address, telephone number, collection and billing address, VAT identification number or proof of business registration, and information on the device and the fault. The data is transferred to our order management system and is used for collection, testing, preparation of the cost estimate, repair, return shipment and invoicing. You can check the processing status via a personal link; the status page remains accessible for 30 days after completion of the order. The legal basis is Art. 6(1)(b) GDPR.
10. Payment processing
We process credit card payments via WooPayments of Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA, with Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, as payment processor. In doing so, the data required for payment is transmitted to these service providers. Data may also be transferred to the USA; the transfer is based on the adequacy decision of the EU Commission on the EU-US Data Privacy Framework or on standard contractual clauses.
In the case of payment in advance or on account, we process the payment data ourselves or via our bank. The legal basis in each case is Art. 6(1)(b) GDPR.
11. Shipping
For the delivery of goods and repaired devices and for collections, we pass on the name or company name and delivery address to DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn. To arrange the delivery or collection date, we additionally transmit the e-mail address and telephone number. The legal basis is Art. 6(1)(b) GDPR and, for the e-mail address and telephone number, Art. 6(1)(f) GDPR.
12. E-mails for order processing
We send order, job and status notifications by e-mail via our e-mail server. The legal basis is Art. 6(1)(b) GDPR.
13. WhatsApp and social networks
Our website contains a WhatsApp button and links to our profiles on Facebook and YouTube. Data is transmitted to the respective providers only when you click the button or link. If you contact us via WhatsApp, WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland, processes your telephone number and messages; we process your message in order to handle your enquiry pursuant to Art. 6(1)(b) or (f) GDPR. In all other respects, the privacy policies of the providers apply.
14. Storage period
We store personal data for as long as is necessary for the respective purpose. We retain contract, invoice and accounting records in accordance with the retention obligations under commercial and tax law pursuant to § 257 HGB and § 147 AO (6, 8 or 10 years, depending on the record).
15. Your rights
You have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR). You can withdraw any consent given at any time with effect for the future (Art. 7(3) GDPR). To do so, please use the contact details stated above.
Right to object: You may object at any time, on grounds relating to your particular situation, to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR).
You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is the Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59–61, 10555 Berlin.
16. Obligation to provide data
The information in the order and repair forms is required for the conclusion of the contract. Without it, we cannot accept any order or job.
Last updated: November 2026
